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Terms and Conditions

Overview

For questions or comments about your order, please contact us at shop@co2rail.

For merchandise, our return period extends for 15 days. If 16 or more days have passed since your purchase, we can’t offer you a refund or exchange.

Your item may be covered under a manufacturer warranty after the expiry of our return period, please contact the manufacturer directly for information and warranty return instructions.

To be eligible for a return, your item must be unused and in its original condition, free of damaged or missing parts for reasons not due to our error, and in the original packaging.

Please contact us at shop@co2rail for instructions on where to return your item. You will be responsible for paying return shipping costs for returning your item. Original shipping costs are non-refundable.

Only the original purchaser is eligible for a return, refund, or exchange. To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items

  • Sponsorships
  • Donations
  • Gift cards
  • Downloadable products

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed immediately. A credit will usually be applied to your credit card or original method of payment within 1-2 billing cycles.

If you haven’t received a refund within 2 billing cycles, please contact us at shop@co2rail.

Sponsorships/Donations

Please note that any currently issued certificates are not a carbon off-set or carbon credit certificates, but are certificates of appreciation for your donation to our climate change mitigation effort. CO2Rail is still in the pre-prototype stage and proceeds will be used to help transform the CO2Rail vision into a commercial reality for future carbon removal deployments. No amount of carbon dioxide will be immediately removed from the environment but you generous sponsorships and donations can be leveraged to allow us to continue to grow in order to do just that in the near future. Price is representative of the value of sequestered carbon dioxide as set forth under the US 45Q tax credit program. Average per capita continental CO2 emissions obtained for 2019 from https://www.climatewatchdata.org/.  Values are subject to change, inaccuracies, and may be rounded. For purposes of convenience, prices shown may be automatically converted from USD to your local currency by our payment processor. Certificate not valid for trade. Void if transferred or where prohibited.

Need Help?

Contact us at shop@co2rail for questions related to refunds and returns.